Not right for you? Our 60-day satisfaction guarantee lets you return it for store credit for the price you paid. See how it works. 

In case of product-related problems, we invite you to make a warranty claim. Depending on the purchase and claim date, you will qualify for one of our warranty plans:

2-year warranty: you can claim a replacement product if your product is faulty within 2 years of purchase.

10-year quality guarantee: if your product is faulty more than 2 years after your purchase, you can claim a 50% discount on your next one.

Find out more

Data safety is important to us

The LELO website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, LELO does not store any credit card details. LELO will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

Find out more

Our shipping network spans across the globe; if you have specific delivery requirements, we offer more shipping options depending on the specific market and delivery window. 

Courier options available: FedEx, DHL, DPD, GLS, TNT, EDS, USPS, UPS Ground, HP, Estafeta

For more detailed information on specific markets, please check our shipping options.

Each LELO product is shipped in a discreet shipping box to protect your privacy.

Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.

Not right for you? Our 60-day satisfaction guarantee lets you return it for store credit for the price you paid. See how it works. 

In case of product-related problems, we invite you to make a warranty claim. Depending on the purchase and claim date, you will qualify for one of our warranty plans:

2-year warranty: you can claim a replacement product if your product is faulty within 2 years of purchase.

10-year quality guarantee: if your product is faulty more than 2 years after your purchase, you can claim a 50% discount on your next one.

Find out more

Data safety is important to us

The LELO website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, LELO does not store any credit card details. LELO will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

Find out more

Our shipping network spans across the globe; if you have specific delivery requirements, we offer more shipping options depending on the specific market and delivery window. 

Courier options available: FedEx, DHL, DPD, GLS, TNT, EDS, USPS, UPS Ground, HP, Estafeta

For more detailed information on specific markets, please check our shipping options.

Each LELO product is shipped in a discreet shipping box to protect your privacy.

Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.

Not right for you? Our 60-day satisfaction guarantee lets you return it for store credit for the price you paid. See how it works. 

In case of product-related problems, we invite you to make a warranty claim. Depending on the purchase and claim date, you will qualify for one of our warranty plans:

2-year warranty: you can claim a replacement product if your product is faulty within 2 years of purchase.

10-year quality guarantee: if your product is faulty more than 2 years after your purchase, you can claim a 50% discount on your next one.

Find out more

Data safety is important to us

The LELO website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, LELO does not store any credit card details. LELO will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

Find out more

Our shipping network spans across the globe; if you have specific delivery requirements, we offer more shipping options depending on the specific market and delivery window. 

Courier options available: FedEx, DHL, DPD, GLS, TNT, EDS, USPS, UPS Ground, HP, Estafeta

For more detailed information on specific markets, please check our shipping options.

Each LELO product is shipped in a discreet shipping box to protect your privacy.

Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.

Not right for you? Our 60-day satisfaction guarantee lets you return it for store credit for the price you paid. See how it works. 

In case of product-related problems, we invite you to make a warranty claim. Depending on the purchase and claim date, you will qualify for one of our warranty plans:

2-year warranty: you can claim a replacement product if your product is faulty within 2 years of purchase.

10-year quality guarantee: if your product is faulty more than 2 years after your purchase, you can claim a 50% discount on your next one.

Find out more

Data safety is important to us

The LELO website uses a 2048-bit SSL certificate and 256-bit encryption to protect all personal information you may submit online. To safeguard your security, LELO does not store any credit card details. LELO will never disclose, sell, or transfer any personal information provided by our clients to a third party except as might be required by law.

Find out more

Our shipping network spans across the globe; if you have specific delivery requirements, we offer more shipping options depending on the specific market and delivery window. 

Courier options available: FedEx, DHL, DPD, GLS, TNT, EDS, USPS, UPS Ground, HP, Estafeta

For more detailed information on specific markets, please check our shipping options.

Each LELO product is shipped in a discreet shipping box to protect your privacy.

Your discretion is essential to us, so we made sure our packages come in plain cardboard without any big letters and logos. However, due to law and various customs regulations, and international inspections, the waybill label must contain written information about the sender, which comes in tiny letters.